Flower delivery by courier

Orders must be made and paid not later than 3 hours before the delivery time.
Flowers are delivered on working days from 8.00 till 18.30,
on Saturdays and Sundays - from 9.00 till 17.00.

Delivery cost in Tallinn is 5 EUR.
Vicinity of Tallinn /10 km/ - 10 EUR and express delivery is 10 EUR.
Delivery after working hours in Tallinn and vicinity of Tallinn /10 km/ - 15 EUR.

Should you need further information call +3726020303 , +37256653833 or mail info@artflowers.ee.

How to order delivery

1. You need to choose products.
2. Add the products to the basket.
3. If You want to add to the chosen product some sweets or a toy add the products to the same basket.
4. You can change the number of the products or replace them with others.
5. When You are ready click the button to confirm your order.
6. You will be offered two ways of making the order (with registration and without it).
7. If you register You data will automatically be stored in our client database and You will be given the client code which
makes Your future ordering easier.
8. You can make orders without registration but You will have to enter your personal date again making the new order.
9. On the next page You must very carefully enter the personal data of the client , the time and the place of the delivery. You can write the text for the card or Your wishes about the delivery in the annotation.
10. Then You have to make the payment.
11.Methods of payment
Internet card payment (Visa, MasterCard)
After an order has been placed, the client is automatically directed to the payment page of E-Commerce Payment Gateway interface, where he shall insert his card data. E-Commerce Payment Gateway interface authorises the transaction at the bank through Nets Estonia AS. After entering the card number, security code and expiry date, the payment is authorised by the client`s bank. When the system requests the card data, the SSL, MasterCard SecureCode, Verified by Visa will be used, ensuring that the exchanged information cannot be copied or altered by unauthorised persons.

12.If You are the client of some Estonian bank you can pay choosing the link of Your bank.
13. You can also pay by calling us + 3726020303 , +37256653833 or mailing info@artflowers.ee and using SWIFT.
If You choose a method of paying by an International Bank Transfer (SWIFT) note that
the money should come in full and in monetary EURO unit
ATTENTION!!! The international Bank Transfer can take till 5 working days. We kindly ask you to consider this when choosing the date and time of delivery.

Order flowers for delivery.

An order must be made and paid not later than 3 hours before the time of the delivery.
In case of the delivering after working hours the order must be made not later than 24 hours before the time of delivery.
We also perform delivery in Estonia if there is a prior arrangement. Delivery is performed on working days from 14.00 till19.00.
If You want us to fulfill Your order properly, please, be very careful when indicating recipient's telephone number and address.
If the recipient is not at home at the time of the delivery we have the right to leave the order with the neighbors or if they refuse to accept the order we return the order to the original place and the next delivery is performed in accordance with our agreement with the customer. Unfortunately, in this situation the delivery can not be performed in time.
If the customer doesn't wish the card his personal data are confidential. The gift is delivered anonymously.
Note that if You make an order on the day of the delivery the chosen flowers can be unavailable. Then the florist has the right to pick the other flower according to the color grade or to use the chosen sort of the flower but changing the color grade.
The shop doesn't take responsibility if You
1. fail to enter the correct address and phone number, if the recipient doesn't live at the entered address or the phone number changed and the delivery cannot be performed.
2. if the entered address is out of town and the payment was made for the delivery within the town You will be informed and offered to pay extra. If you turn down the delivery will be performed but with some complications.
Canceling your order
If you want to cancel Your order You may do it not later than 24 hours before the delivery time.
If Your cancel later it will not be possible to refund full amount.
If make an individual order but not choosing from our site the order cannot be cancelled because such order is prepaid by the deposit and the rest of the sum is paid 3 days before the delivery. In case of the canceling the deposit is not returned.
In accordance with Consumer Protection Board Regulation from 26.04.12 nr.1-1/12-019 perishable goods, such as flowers, are not the subject to 14-day refund(§ 53 lg 4.2)